Lucy Richards is a 20-year-old nursing student who is in her first clinical rotation. She has not had experience in any health care setting but wants to be a good nurse. She is assigned to Thelma Miller, an 88-year-old patient who is on the medical-surgical unit for treatment of congestive heart failure. Mrs. Miller is alert and oriented but has difficulty with her speech because of a stroke that she had 5 years ago. Mrs. Miller is alone and crying when Lucy walks into her room. Which of the following best demonstrates a caring practice for Lucy? CASE STUDY #1