The charge nurse on a busy 36-bed medical-surgical floor notices a staff nurse is late again and appears disheveled. The staff nurse's spouse died eight months ago, and the staff nurse has been working extra to pay the mortgage on the house. The staff nurse has exhibited concerning behavior over the past several weeks. The charge nurse has been documenting the staff nurse's behavior. The charge nurse reported the staff nurse to the house supervisor. Which outcomes demonstrate effective management of the situation by the charge nurse? Select all that apply.