Leadership Exam Mary Mount University Proctored Exam

The following are grounds for immediate dismissal except:

You need to terminate staff member Z, who has had a long-standing history of conflict with you and other employees. You consult with Human Resources, and together, you develop a plan, which includes:

Before terminating an employee, a nurse manager must:

The nurse manager on a unit wants to evaluate patient satisfaction. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the:

What is the most important approach that a nurse manager can take with an emotionally troubled employee?

At a hospital, there has been a 20% increase in incidents of instruments and sponges being left in patients during surgery, and surgeries performed on the wrong limbs. These incidents are known as:

The state of being emotionally impelled, demonstrated by a passion and dedication to a project or event, describes:

Which of the following actions best exemplifies advocacy?

In opening a new dialysis unit, the nurse manager has to develop a philosophy for the unit. This philosophy needs to:

A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts. It is important to have agreements about how team members will work together because:

A Registered Nurse (RN) who has been employed in the ambulatory care unit for six weeks is consistently 10-20 minutes late for work. The nurse's lateness has caused unrest among other staff members. T

dropdown is exploring the thoughts you have about your experiences, actions, and reactions is an active process you can use to strengthen your ongoing professional growth.

You are the charge nurse. Two hours into the shift, you discover that two nurses (Nurse A and Nurse B) have switched patients because Nurse A does not like to take care of patients with prostate cance

As the nurse manager on a rehab unit, you are asked to come to the tub room immediately because two nursing assistants are having a loud disagreement in front of a client. You ask the nursing assistan

The chief nursing officer understands that clinical incompetence is best prevented by:

Two employees disagree about who should work on Christmas Day. The bottom line is that one will have to work the first half of the shift and the other the second half. What is the best method for the

A nurse enters a room and finds the client lying on the floor. Which of the following actions should the nurse take first?

Nurses working in an inner-city neighborhood characterized by high levels of violence are concerned with the low levels of security presence in their department. Security levels have recently been dec

A nurse on a 6th-floor medical/surgical unit is advised that a severe weather code has been activated. Which of the following actions should the nurse take? (Select all that apply.)

How can a leader deal fairly with employees who fail to meet established standards of care?

A group of staff nurses is dissatisfied with the new ideas presented by the newly hired nurse manager. The staff wants to keep their old procedures, and they resist the changes. Conflict arises from:

The nurse manager plans a series of staff development workshops for charge nurses to help them deal with conflicts. The first workshop introduces the four stages of conflict, which are:

A nurse manager insists on ensuring that a patient receives the treatment that is customary for the condition, despite the patient's inability to pay. The nurse manager is:

The chief executive officer asks the nurse manager of an intermediate care unit to justify the disproportionately high number of registered nurses on the unit. The nurse manager explains that nursing

The nurse manager analyzes the data from the client satisfaction surveys. What can a nurse manager do to strengthen client satisfaction?